Privacy Policy

SwiftMile ("we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform and services.

We comply with the General Data Protection Regulation (GDPR) and Swedish data protection laws.

We collect the following categories of personal data: contact information (name, email, phone), location data (pickup and delivery addresses, GPS coordinates), payment information (processed securely via Stripe), and usage data (order history, app interactions).

For riders, we also collect vehicle information, bank account details for payouts, and verification documents (ID, registration, insurance).

We use your personal data to: process and deliver orders, match riders with deliveries, process payments, send order notifications, provide customer support, verify user identities, and improve our services.

We do not use your personal data for targeted advertising or sell your data to third parties.

We process your personal data based on: contract performance (order fulfillment), legal obligations (tax records), legitimate interests (service improvement), and consent (marketing communications).

You may withdraw consent for marketing communications at any time without affecting your use of the Service.

We share personal data with: riders (delivery details only), Stripe (payment processing), Mapbox (mapping services), and Resend (email delivery). Each third party processes data under their own privacy policies.

We may also disclose data to authorities when required by law.

We retain personal data for the duration of your account and for a period thereafter as required by law. Tax records are retained for 7 years. GPS location data is retained for 90 days after delivery. Chat messages are retained for 6 months.

You may request deletion of your data earlier, subject to legal retention requirements.

Under GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data, restrict processing, data portability, and object to processing.

To exercise these rights, contact us at privacy@swiftmile.se. We respond to requests within 30 days.

Your data may be processed in countries outside the EU/EEA (e.g., USA for Stripe and Mapbox). We ensure appropriate safeguards are in place, including Standard Contractual Clauses.

Our Service is not available to individuals under 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. The updated policy takes effect upon posting.

For privacy questions or to exercise your rights, contact us at privacy@swiftmile.se. You may also contact the Swedish Data Protection Authority to lodge a complaint.